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"Phoenix auto-generated our last RCA timeline from Slack. What used to take 2 hours took 10 minutes. I showed it to my manager and she immediately asked who else was using it."
| When | What arrives |
|---|---|
| Now | Templates delivered to your inbox — RCA, Postmortem, Severity Matrix, Language Guide, and Sample RCA |
| Day 2 | "How to set this up in your Jira project in 10 minutes" — step-by-step import guide |
| Day 5 | "The #1 reason RCAs fail" — and it's not the template. It's where the action items live |
| Day 10 | "Want Phoenix to automate this for you?" — only if you're curious. No pressure either way |
| Anytime | Reply to any email with questions — you'll get a real response, not a support ticket |